Rule 240 applies to All Delta Air Lines flight delays, cancellations or misconnections
If your flight is delayed, cancelled, or you miss a connection to a Delta Airlines flight due to a Force Majeure Event (and this includes weather), Delta Air Lines’ only obligation is to refund your ticket. Delta Air Lines will probably try to reroute you to an alternate flight, but according to Rule 240, they are not required to do this.
The hardest-to-kill legend is the claim that you’ll receive special treatment from an airline only if you utter the secret code “Rule 240.” Whenever your flight is canceled or seriously delayed, the story goes, simply ask the gate agent to Rule 240 you, and the airline will magically place you, at no additional cost, on the next available flight of any other carrier flying the route.
Delta stipulates a “Rule 240” in its Conditions of Carriage. This rule refers to delays and cancellations. Nevertheless, it is quite different than the original rule, i.e. “Delta will transport the passenger to the destination on Delta’s next flight on which seats are available in the class of service originally purchased.”
But… “Delta will have no liability for making connections, failing to operate any flight according to schedule, changing the schedule for any flight, changing seat assignments or aircraft types, or revising the routings by which Delta carries the passenger from the ticketed origin to destination.”
Delta will attempt to automatically rebook you on the next available flight and will make every reasonable effort to reroute your checked baggage on the same flight as you. … At that time, you can call 800-325-1999 or +1 (833) 584-0869 for connecting-flight status (U.S./Canada originations only).
While many travelers in this situation do make it on time to avoid a missed connecting flight, others aren’t so lucky. So, what comes next for the unfortunate few?
For Delta First Class Passengers: If you have been delayed 2 hours or more due to a flight delay or cancellation, Delta Airlines will provide you with one 3-minute phone call within the Continental U.S. If the delay exceeds 4 hours, Delta Air Lines will provide you with meals at the appropriate times (not to exceed 24 hours). If the delay is expected to exceed 4 hours between the hours of 10:00 p.m. through 6:00 a.m., Delta Air Lines will provide hotel accommodations and transportation between the airport and hotel (some exceptions).
For Delta Business Class and Coach Passengers: If you have been delayed 2 hours or more due to a flight delay or cancellation, Delta Air Lines will provide you with one 3-minute phone call within the Continental U.S. If the delay is expected to exceed 4 hours between the hours of 10:00 p.m. and 6:00 a.m., Delta Airlines will provide hotel accommodations and transportation between the airport and hotel (some exceptions).
If you are delayed because of a misconnection from a Delta Airlines flight to a Delta Airlines flight, and the delay is expected to exceed 4 hours between the hours of 10:00 p.m. and 6:00 a.m., Delta Air Lines will provide hotel accommodations provided alternate transportation is not available and you missed the last flight of the day. You are required to standby for all Delta Air Lines flights through the last flight of the day. As with most issues involving air travel.
What happens if you miss a connecting flight Delta, depends on your specific situation.
Missed Connecting Delta Flight Due to Airline
If the missed connection is the airline’s fault (a delayed initial flight due to mechanical problems, for example), the airline should rebook you on the next available flight. If the next outbound flight is the following morning, the airline should either book you on another airline or provide accommodations and meals. But these arrangements are voluntary on the airline’s part; they’re not mandated by any law or regulation.
Missed Connecting Delta Flight Due to Weather
If inclement weather leads to a missed connecting flight, the airline will help you rebook but likely won’t offer any compensation for meals or accommodations. (That said, it never hurts to ask.) Travel insurance can be very useful in this type of situation, as it will often pay for expenses that an airline won’t cover.
Missing Your Delta Flight Because of Something Within Your Control
If something within your control causes you to miss your connecting flight, you’re essentially on your own. This could include mishaps like missing your first flight because you were sitting in traffic, booking too tight of a connection, or getting too distracted at the airport bookstore to hear your boarding announcement. The airline will almost certainly help you rebook, but it’s under no obligation to do so, and you may have to pay a change fee plus any applicable fare difference. But another part of being human is ingenuity, coming up with solutions that solve problems before they happen.
- Sign up for traffic alerts, if possible, and give yourself enough time to get to the airport.
- Book connections with enough time between them that you are not rushing and there’s always the chance that something else could happen to delay you. It’s like the old saying, if anything can go wrong, it will go wrong.
- Set your phone’s alarm to go off at least 15 minutes, or in increments, before your scheduled flight is due to depart. Doing so will remind you to watch your time.
- Book a new flight, but keep in mind there might be a change fee plus any fare difference.
- Also, airlines don’t assume responsibility if you booked part of your trip on a different airline than from your connecting airline. It’s still your responsibility to arrive on time. It’s recommended to call the connecting airline you use and inquire about their procedure for missed flight due to the fault of another airline and what they recommend to decrease the chance of a missed flight.
What If your flight is delayed, cancelled or you miss a connecting Delta Airlines flight?
- Delta Air Lines must confirm you on their next flight (on which space is available) at no additional cost.
- If there is an alternate Delta Air flight that will arrive at your destination earlier than the alternatives you have been offered, you have the right to be confirmed on this Delta Airlines flight at no additional cost, even if first-class space is all that is available.
- If the alternate Delta Air Lines flight is not acceptable to you, you have the right to be confirmed on the flight of a different airline at no additional cost.
- If there is an alternate “different airline” flight that will arrive at your destination earlier than any alternate flight you have been offered, you have the right to be confirmed on this flight at no additional cost, even if first-class space is all that is available.
- If no alternate flight (on Delta Air Lines or a “different airline”) is acceptable to you, Delta Air Lines must refund your money – even if you have a non-refundable ticket.
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